Shipping policy

Our mission is to provide clear and reliable shipping information for all customers across the United States.

1. Shipping Destination

We currently ship to customers located within the United States only.

2. Shipping Rates and Costs

Our shipping rates are simple and based on your order total:

Order Total Shipping Cost
$75.00 USD or More FREE Shipping
Under $75.00 USD $4.90 USD Flat Rate

3. Total Delivery Timeframe

The total estimated delivery time for your order is the sum of Handling Time plus Transit Time.

Timing Detail Duration Notes
Handling Time (Order Processing) 2–4 Business Days Time for us to process, package, and prepare your order for shipment.
Transit Time (Shipping Time) 5–8 Business Days Time the carrier takes to deliver the package once it leaves our facility.
Total Delivery Window 7–12 Business Days The maximum time from order placement to delivery.

Business Days are defined as Monday through Friday, excluding public holidays.

4. Order Cut-off Time

  • The order cut-off time is 3:00 PM Eastern Standard Time (EST).
  • All orders placed before 3:00 PM EST will begin processing on the same business day. Orders placed after the cut-off time will begin processing on the next business day.

5. Order Tracking and Communication

  • Confirmation: As soon as you place your order, you will receive an order confirmation email.
  • Tracking: Once your order has been processed and shipped (typically within 1-2 business days), you will receive a separate shipping confirmation email containing your tracking number.
  • Custom Orders: Products that have customizations will take longer to ship out. We will reach out to you separately to confirm details; these items will only be processed and shipped after we receive the necessary customizations.

If you do not receive a tracking number after 7 business days, please email support@elitezonesports.com.